Question 1

What is FiyaDesk?

Accepted Answer

FiyaDesk is a modern service desk platform for managing incidents, service requests, SLAs, technician workflows, and operational reporting.

Question 2

Who is FiyaDesk for?

Accepted Answer

FiyaDesk is designed for internal IT teams, service desk managers, technicians, operations teams, and the employees they support.

Question 3

What is the difference between an incident and a service request?

Accepted Answer

An incident restores service after something goes wrong. A service request delivers a standard service, such as access, equipment, or another pre-defined offering.

Question 4

Does FiyaDesk include a self-service portal?

Accepted Answer

Yes. Requesters can report issues, browse available services, submit structured requests, and follow their progress.

Question 5

Can FiyaDesk track SLAs?

Accepted Answer

Yes. FiyaDesk supports response and resolution targets, SLA status, escalation events, and performance reporting.

Question 6

What additional modules are available?

Accepted Answer

FiyaDesk is designed to extend beyond the core service desk with Asset Management and CMDB, Change Management, and Project Management modules. These are available as preview add-ons.

Question 7

How do I get started?

Accepted Answer

Use the Request a demo form to discuss your organization and sales-assisted onboarding.

Frequently asked questions